What is the focus of customer experience conferences?

Customer experience conferences focus on enhancing customer satisfaction and loyalty through improved service interactions. Topics often include customer journey mapping, personalization strategies, and the use of AI and data analytics to anticipate customer needs. These events attract professionals from marketing, customer service, and product management sectors.

When are the main customer experience conferences held?

Most customer experience conferences are held between March and October, aligning with industry planning cycles and allowing for strategic implementation of insights gained. Many events are scheduled around major business quarters to facilitate attendance and participation from global delegates.

Who should attend customer experience conferences?

Customer experience conferences are ideal for professionals in marketing, customer service, and product management roles. They provide valuable insights into customer engagement strategies and offer networking opportunities with industry leaders and peers. Attendees can expect to learn about the latest tools and techniques for improving customer satisfaction.

Are there virtual or hybrid customer experience conferences available?

Yes, many customer experience conferences offer virtual or hybrid formats to accommodate global participants. These formats include live streaming of keynotes, interactive workshops, and online networking sessions, allowing attendees to engage with content and peers without the need for travel.

How can businesses benefit from attending customer experience conferences?

Businesses can gain actionable insights into customer behavior and preferences by attending customer experience conferences. These events provide opportunities to learn about innovative tools and strategies for enhancing customer interactions, leading to increased customer loyalty and competitive advantage.

Customer Experience Conferences in 2025 and 2026

Customer experience is a critical factor driving business success worldwide. Companies are increasingly focusing on enhancing interactions to boost customer satisfaction and loyalty. Emerging trends like personalized services and AI-driven support are reshaping customer engagement strategies. Staying informed about these developments is vital for professionals in the field. In this article, we highlight the top customer experience conferences in 2025–2026, offering global insights and networking opportunities. Not on the list? Submit your event here.

List

November 2025
November 12 - November 13

Digital Customer Experience Summit

Toronto City Center Toronto, Canada

Join industry leaders at the Digital Customer Experience Summit to explore cutting-edge innovations and strategies in customer experience and digital transformation.
November 13

National Sales Conference Birmingham

National Motorcycle Museum Coventry Road, Bickenhill, Solihull, Birmingham, United Kingdom

Join industry leaders at the National Sales Conference, a premier event for sales professionals focused on innovation and excellence in sales strategies and leadership.
January 2026
January 22, 2026

Savant Berlin

Waldorf Astoria Berlin Hardenbergstraße 28, Berlin, Germany

Join over 250 senior leaders in eCommerce, marketing, and digital strategy at Savant Berlin for cutting-edge insights and networking opportunities.
February 2026
February 10, 2026

Savant London

Emirates Stadium Hornsey Rd, London, London, United Kingdom

Join industry leaders at Savant London for insights into eCommerce, marketing, and digital transformation strategies.
February 25, 2026

XLG SUMMIT

White Rabbit 5-6 Chapel Market, Islington, London, United Kingdom

XLG SUMMIT is a premier event for senior CX and product leaders to connect, exchange ideas, and shape the future of customer experience and product innovation.
March 2026
March 9, 2026 - March 11, 2026

B2B Marketing Exchange

Omni La Costa Resort 2100 Costa Del Mar Road, Carlsbad, California, United States

Join industry leaders at B2B Marketing Exchange, the premier event for professionals seeking to revolutionize their marketing and sales strategies.
March 10, 2026 - March 12, 2026

Enterprise Connect

CAESARS FORUM Conference Center 3911 Koval Ln, Las Vegas, Nevada, United States

Enterprise Connect brings together IT leaders to explore innovations in enterprise communications, collaboration, and customer experience solutions.
March 17, 2026 - March 19, 2026

X4

Seattle Convention Center 705 Pike Street, Seattle, United States

X4 is a premier event for experience leaders, offering insights, inspiration, and practical advice on customer and employee experience management.
April 2026
April 12, 2026 - April 15, 2026

Customer Contact East

Marriott Harbor Beach Resort and Spa 3030 Holiday Dr, Fort Lauderdale, Florida, United States

Customer Contact East is designed for professionals seeking innovative strategies and insights into the evolving landscape of customer care and contact center solutions.
April 26, 2026 - April 29, 2026

B2B Summit North America

Phoenix City Center Phoenix, Arizona, United States

B2B Summit North America empowers business leaders with insights and strategies for growth in the rapidly evolving B2B landscape.
May 2026
May 7, 2026

Savant eCommerce Stockholm

7A Odenplan Odengatan 65, Stockholm, Sweden

Join top eCommerce leaders for insights and strategies to excel in the ever-evolving digital market at Savant eCommerce Stockholm.
June 2026
June 7, 2026 - June 9, 2026

PegaWorld

The Venetian 3355 Las Vegas Blvd S, Las Vegas, NV, United States

Join industry pioneers and visionary leaders at PegaWorld to explore the transformative power of AI and human ingenuity in enterprise solutions.
June 16, 2026

TINtech

Convene 155 Bishopsgate 155 Bishopsgate, London, United Kingdom

TINtech is a leading conference where insurance professionals explore digital transformation, data capabilities, and Generative AI to drive industry innovation.