Top Customer Loyalty Conferences To Attend in 2025
Event | Description | Date – Location |
---|---|---|
Loyalty Summit CXM Americas | Loyalty Summit CXM Americas focuses on enhancing customer experience and loyalty in the Americas. Experts discuss trends in CXM, data-driven loyalty programs, and transformative customer journeys. LinkedIn / Facebook | Feb 5-6, 2025 Los Angeles, CA, USA |
eTail | eTail is the top event for eCommerce and digital marketing professionals, offering insights into the latest trends and strategies. It’s ideal for those looking to boost online retail success through innovation. Speakers | Feb 24-27, 2025 Palm Springs, CA, USA |
Loyalty Summit CXM Europe | Loyalty Summit CXM Europe brings together loyalty professionals to discuss best practices in customer engagement across Europe. Attendees explore innovative strategies to drive customer loyalty and experience. LinkedIn / Facebook | Mar 18-19, 2025 Stockholm, Sweden |
Asia Pacific Loyalty Awards | Asia Pacific Loyalty Awards celebrates outstanding loyalty programs across the Asia Pacific region. It’s an opportunity for recognition, networking, and learning about award-winning strategies in customer loyalty. | Mar 20, 2025 Melbourne, Australia |
Shoptalk Spring | Shoptalk Spring gathers the retail community to discuss trends in digital transformation, payments, and consumer behavior. It’s essential for retailers aiming to stay ahead. Twitter / Facebook | Mar 24-27, 2025 Las Vegas, NV, USA |
Shoptalk | Shoptalk is a premier retail event exploring innovations in eCommerce, tech, and customer experience. It’s where industry leaders shape the future of retail. Twitter / Facebook | Mar 24-27, 2025 Las Vegas, NV, USA |
Loyalty Connect Global | Loyalty Connect Global is an influential platform for loyalty professionals, offering insights into global trends and technologies. It’s ideal for fostering partnerships and staying ahead in customer engagement. Twitter / LinkedIn / Facebook Speakers | May 13-14, 2025 Dubai, UAE |
eTail Asia | eTail Asia covers the latest in eCommerce, retail strategies, and digital marketing, bringing together industry leaders. It’s perfect for professionals navigating Asia’s retail market. Speakers | May 14-15, 2025 Singapore |
Shoptalk Europe | Shoptalk Europe is a major retail and eCommerce event, showcasing trends, technology, and strategies to enhance customer experience. It’s a central hub for retail innovators and leaders. Twitter / Facebook | Jun 2-4, 2025 Barcelona, Spain |
Loyalty Summit | Loyalty Summit gathers loyalty leaders from various industries to share success stories and challenges. This event provides a collaborative environment to inspire next-generation loyalty initiatives. | Jun 4-5, 2025 London, UK |
CRMC | CRMC brings together retail marketers to explore customer loyalty innovations in the retail space. The conference features expert-led sessions to address challenges and opportunities within retail loyalty programs. Twitter / LinkedIn | Jun 4-6, 2025 Chicago, IL, USA |
CommerceNext | CommerceNext focuses on customer acquisition, digital marketing, and innovation in retail. It’s a central event for retail leaders seeking to optimize digital engagement. Twitter / LinkedIn / Facebook Speakers | Jun 24-26, 2025 New York, NY, USA |
eTail Boston | eTail Boston is a major conference for retail innovation, diving into eCommerce strategies, digital marketing, and customer experience. It’s designed to help retailers grow and adapt in a digital-first world. Speakers | Aug 11-14, 2025 Boston, MA, USA |
Shoptalk Fall | Shoptalk Fall is a major retail conference, exploring digital transformation, customer experience, and eCommerce. Join retail leaders shaping the future of shopping and brand engagement. Twitter / Facebook | Sep 17-19, 2025 Chicago, IL, USA |
Groceryshop | Groceryshop is the ultimate event for grocery and retail professionals, covering innovation in consumer experience, tech, and trends. Discover the future of grocery with industry leaders. Twitter / LinkedIn / Facebook Speakers | Sep 28 – Oct 1, 2025 Las Vegas, NV, USA |
eTail Nordic | eTail Nordic brings together Nordic retail leaders to discuss e-commerce, customer experience, and digital strategies. Ideal for retailers navigating the digital age. Twitter / LinkedIn Speakers | Oct 7-8, 2025 Malmö, Sweden |
The BIG Handshake Loyalty | The BIG Handshake Loyalty is a leading event dedicated to innovative loyalty programs and customer engagement strategies. Attendees can explore groundbreaking ideas and network with global loyalty experts. | Oct 13-15, 2025 Amsterdam, Netherlands |
Loyalty & Awards | Loyalty & Awards unites airlines, hotels, and loyalty program professionals to discuss industry trends. It’s the perfect space to explore new loyalty solutions and collaborate on future awards initiatives. | Oct 20-22, 2025 Amsterdam, Netherlands |
Customer Loyalty & Retention | Customer Loyalty & Retention highlights strategies for improving customer loyalty and reducing churn. It offers practical sessions for building customer-focused programs and sustaining long-term relationships. | Nov 6, 2025 London, UK |
FAQs on Customer Loyalty Events
What topics are typically covered at customer loyalty conferences?
Customer loyalty conferences focus on reward program strategies, customer retention techniques, personalization through data, emotional loyalty, digital engagement tools, and leveraging AI to improve customer experience.
What is the average cost of attending a customer loyalty conference?
Attending a customer loyalty conference generally costs between $600 and $1,800, depending on the event scale, location, and included sessions. Virtual options are often cheaper, while in-person events may offer group discounts.
What are some notable speakers who frequently present at customer loyalty conferences?
Notable speakers include loyalty experts like Brian Solis, an author and digital analyst; Shep Hyken, a well-known customer service specialist; and Nadine Dietz, a Chief Marketing Strategist, who often discuss loyalty trends and evolving consumer expectations.