Top Customer Service Conferences To Attend in 2025
Event | Description | Date – Location |
---|---|---|
Customer Success Festival Washington | Customer Success Festival Washington focuses on retention strategies, value creation, and client outcomes. Join customer success experts advancing impactful relationships in Washington. Speakers | Jan 30, 2025 Washington, DC, USA |
Customer Success Festival Austin | Customer Success Festival Austin offers insights into growth, customer engagement, and product adoption. Join Austin’s customer success community to drive impactful relationships. Speakers | Feb 11-12, 2025 Austin, TX, USA |
London CX Meetup | London CX Meetup is an exclusive gathering for customer experience professionals, focusing on AI’s role in CX strategy. It features expert insights, networking, and real-world applications to enhance customer engagement. Twitter / LinkedIn / Facebook | Feb 27, 2025 London, UK |
Customer Success Festival New York | Customer Success Festival New York is a must-attend for professionals focused on customer retention and value. Learn from industry leaders to elevate customer success strategies in NYC. Speakers | Mar 11-12, 2025 New York, NY, USA |
Chief Customer Officer Summit New York | Chief Customer Officer Summit New York focuses on customer-centric strategies, with discussions on loyalty, retention, and CX. It’s perfect for leaders dedicated to enhancing customer relationships. Speakers | Mar 12, 2025 New York, NY, USA |
X4 | X4 is a top event for customer experience, covering insights, engagement, and brand loyalty. It’s a must for professionals enhancing the customer journey. | Mar 18-20, 2025 Salt Lake City, UT, USA |
Customer Contact East | Customer Contact East offers a comprehensive look at customer experience management with hands-on workshops and interactive sessions. Join CX leaders to explore strategies driving customer satisfaction and retention. Twitter / LinkedIn | Apr 6-9, 2025 Fort Lauderdale, FL, USA |
Customer Success Festival Denver | Customer Success Festival Denver gathers customer success professionals to share insights on loyalty, satisfaction, and engagement. Join Denver’s experts driving client success initiatives. Speakers | Apr 9-10, 2025 Denver, CO, USA |
TSIA World INTERACT | TSIA World INTERACT is a top conference for technology service leaders, focusing on customer success, services, and business transformation. It provides strategies and networking opportunities for optimizing business operations and driving growth. Twitter / LinkedIn | Apr 28-30, 2025 Orlando, FL, USA |
SaaStr Annual | SaaStr Annual is the largest SaaS event for founders and execs, offering strategies on scaling, growth, and investment. It’s a must for SaaS leaders seeking to expand. Speakers | May 13-15, 2025 San Mateo, CA, USA |
Customer Success Festival Amsterdam | Customer Success Festival Amsterdam focuses on customer journey optimization, product engagement, and metrics. Connect with Amsterdam’s experts for strategies that enhance loyalty. Speakers | May 14-15, 2025 Amsterdam, Netherlands |
Customer Experience Strategies Summit | Customer Experience Strategies Summit focuses on elevating customer journeys through data and technology. Learn from industry leaders on creating exceptional and loyal customer experiences. | May, 2025 Toronto, Canada |
Pulse | Pulse by Gainsight focuses on customer success, featuring strategies to enhance customer engagement and retention. It’s a must for leaders in customer-focused roles. | May 28-29, 2025 Las Vegas, NV, USA |
CX Summit North America | CX Summit North America focuses on customer experience, covering strategies for engagement, loyalty, and personalization. It’s essential for professionals committed to elevating CX. Twitter / LinkedIn | Jun 23-26, 2025 Nashville, TN, USA + Online |
Customer Experience | Customer Experience is dedicated to CX, showcasing strategies to enhance customer engagement and satisfaction. It’s perfect for professionals seeking to elevate the customer journey. Twitter / LinkedIn | Jul 14-16, 2025 TBD |
CXFS | CXFS explores customer experience in financial services, offering insights to improve client interactions and loyalty. It’s essential for finance leaders committed to exceptional customer experiences. | Jul 15-16, 2025 Boston, MA, USA |
Chief Customer Officer Summit San Francisco | Chief Customer Officer Summit San Francisco focuses on customer experience and engagement, offering strategies for driving loyalty and satisfaction. Join CCOs to enhance customer-centric leadership. Speakers | Sep 3, 2025 San Francisco, CA, USA |
Customer Success Festival San Francisco | Customer Success Festival San Francisco highlights best practices for driving customer engagement and success in tech. Connect with SF’s leaders optimizing client experience. Speakers | Sep 3-4, 2025 San Francisco, CA, USA |
Customer Success Festival Boston | Customer Success Festival Boston provides insights into fostering loyalty and customer-centric growth. Network with Boston’s top customer success minds to refine your approach. Speakers | Oct 2-3, 2025 Boston, MA, USA |
Customer Engagement Summit | Customer Engagement Transformation Conference focuses on enhancing customer experience through tech, personalization, and engagement strategies. Learn from leaders transforming customer relationships. Twitter / LinkedIn Speakers | Oct 9, 2025 London, UK |
Customer Contact West | Customer Contact West is the go-to event for customer experience innovation, featuring immersive sessions and networking with industry pioneers. Learn and apply strategies that transform customer service. Twitter / LinkedIn | Oct 19-22, 2025 Tucson, AZ, USA |
TSIA World ENVISION | TSIA World ENVISION focuses on technology and service innovation, offering insights into customer success and digital transformation. Perfect for leaders advancing service strategies. Twitter / LinkedIn | Oct 20-22, 2025 Las Vegas, NV, USA |
Conversational AI & Customer Experience | Conversational AI & Customer Experience (CACES) focuses on the integration of AI-driven solutions in customer experience, from chatbots to NLP. It’s ideal for businesses looking to enhance engagement and streamline communication. Twitter / LinkedIn / Facebook Speakers | Nov 5-6, 2025 Munich, Germany |
Customer Success Festival Sydney | Customer Success Festival Sydney is Australia’s premier customer success event, covering retention, metrics, and satisfaction. Join peers enhancing customer value across industries. Speakers | Nov 6, 2025 Sydney, Australia |
Customer Success Festival Chicago | Customer Success Festival Chicago brings customer success professionals together to explore client engagement and growth strategies. Learn from leaders driving customer satisfaction in Chicago. Speakers | Nov 12-13, 2025 Chicago, IL, USA |
Digital Customer Experience Summit | Digital Customer Experience Summit focuses on enhancing digital interactions through personalization, AI, and omnichannel strategies. Ideal for CX professionals aiming to elevate customer engagement. | Nov 12-13, 2025 Toronto, Canada |
Chief Customer Officer Summit London | Chief Customer Officer Summit London brings together customer experience leaders to discuss strategies for improving customer loyalty and satisfaction. It’s a key event for driving exceptional customer experiences. Speakers | Dec 3, 2025 London, UK |
Customer Success Festival London | Customer Success Festival London gathers leaders in customer success, exploring strategies for retention, engagement, and satisfaction. Connect with experts enhancing customer loyalty in the UK. Speakers | Dec 3-4, 2025 London, UK |
FAQs on Customer Service Events
What topics are typically covered at customer service conferences?
Customer service conferences typically cover customer experience strategies, service design, omnichannel support, customer feedback management, and the latest trends in customer service technology. Attendees can expect sessions on enhancing customer satisfaction, effective communication techniques, and best practices for managing customer relationships.
What is the average cost of attending a customer service conference?
The average registration cost at a customer service conference ranges from $400 to $1,000. Including travel, accommodation, and meals, the total price can range from $1,200 to $2,500, depending on the event’s location and duration.
What are some notable speakers who frequently present at customer service conferences?
Notable speakers at customer service conferences often include experts like Shep Hyken, a customer service and experience expert; Jeanne Bliss, a pioneer in customer experience leadership; and Blake Morgan, a thought leader in customer experience and technology. These speakers provide valuable insights and actionable strategies based on their extensive experience in the field.